Temporary Collector - Cardiff, United Kingdom
Our organisation
Atradius provides trade credit insurance, surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance, bonding and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.
Atradius Collections
Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.
Job description
Within this dynamic, results driven and international environment we are looking for a Collector to join our business based in our Cardiff office for a temporary period of up to 6 months with responsibility for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collection.
This is a fantastic opportunity for a motivated and driven individual to join us in this hands on and international environment.
Main responsibilities
- Working as part of the UK & Ireland debt collection team, responsible for Recoveries (insured clients) & Collections (uninsured clients).
Key activities
- Direct chasing of debtors via telephone as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers in order to successfully collect monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections.
- Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
- Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
- Owning and maintaining the day to day relationship with client, debtors and 3rd parties including negotiation over recommended action
- Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties
Job requirements
- Some experience in debt collection, preferably within the business to business environment is desirable
- Good communication skills, both on the telephone and in writing
- Strong customer focus
- Ability to prioritise daily caseload and schedule tasks for completion as appropriate
- Sound judgment and ability to assess cost effectiveness of actions
- Ability to assess the situation and identify key factors
- Drive, ability to work well under pressure, prioritise and achieve deadlines.
- Self-starter, motivated and flexible in approach.
- Co-operates with others to achieve the goals of the team
- Learns quickly and takes responsibility for own development
What we offer:
- A dynamic, international and challenging work environment
- Training and support to reach your full potential
- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
Office Location
This position will be based out of our Cardiff office.
3 Harbour Drive,
Capital Waterside,
Cardiff
CF10 4WZ
Contact person and contact details
Ready to apply? Please send your CV to the hiring manager, Justin Arandjelovic, Operations Manager, UK & Ireland: Justin.ARANDJELOVIC@atradius.com.
Temporary Collector - Dublin, Ireland
Our organisation
Atradius provides trade credit insurance, surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance, bonding and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.
Atradius Collections
Atradius Collections provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions. Atradius Collections is a business unit of Atradius Group, which forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.
Job description
Within this dynamic, results driven and international environment we are looking for a Collector to join our business based in our Dublin office for a temporary period of up to 6 months with responsibility for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collection.
This is a fantastic opportunity for a motivated and driven individual to join us in this hands on and international environment.
Main responsibilities
- Working as part of the UK & Ireland debt collection team, responsible for Recoveries (insured clients) & Collections (uninsured clients).
Key activities
- Direct chasing of debtors via telephone as well as liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers in order to successfully collect monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections.
- Responsible for the improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
- Responsible for managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
- Owning and maintaining the day to day relationship with client, debtors and 3rd parties including negotiation over recommended action
- Assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties
Job requirements
- Some experience in debt collection, preferably within the business to business environment is desirable
- Good communication skills, both on the telephone and in writing
- Strong customer focus
- Ability to prioritise daily caseload and schedule tasks for completion as appropriate
- Sound judgment and ability to assess cost effectiveness of actions
- Ability to assess the situation and identify key factors
- Drive, ability to work well under pressure, prioritise and achieve deadlines.
- Self-starter, motivated and flexible in approach.
- Co-operates with others to achieve the goals of the team
- Learns quickly and takes responsibility for own development
What we offer
- A dynamic, international and challenging work environment
- Training and support to reach your full potential
- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
Office Location
This position will be based out of our Dublin office.
Atradius Collections
43 B Yeats Way
Park West Business Park
Dublin 12
Contact Person and Contact Details
Interested to know more? You can contact the hiring manager, Justin Arandjelovic, Operations Manager, UK & Ireland: Justin.ARANDJELOVIC@atradius.com.
Ready to apply? Please send your CV and motivation letter in English to Michelle Hoeppner – Global HR Business Partner: michelle.hoeppner@atradius.com
Student - Sweden
(Job description is in Swedish)
Student till Atradius Collections
Vi söker nu en student till vår Inkasso avdelning. Tjänsten är en deltidstjänst och arbetstider kommer vi överens om. Vi ser dock gärna att du har möjlighet att arbeta ca 15-20 timmar i veckan. Vilka tider du kan arbeta anpassas självklart efter ditt studieschema, vecka för vecka.
Du blir en del av Nordiska inkassoteamet och i din roll skall du vara administrativt stöd för vår Account Manager. I ditt arbete kommer du att ansvara för enklare administrativa uppgifter.
Vem söker vi?
Du är student på universitet eller annan yrkesinriktad utbildning med fokus på ekonomi. Du behärskar Svenska som modersmål, och även koncernspråket Engelska, både i tal och skrift och känner dig bekväm med att skapa kontakt och föra en dialog med både kunder och interna kontakter på bägge språken. Du skall ha god vana av MS Office.
För att bli framgångsrik i rollen skall du vara självgående även om vi ingår i ett team där vi hjälper varandra. Arbetsuppgifterna är enkla och självständiga även fast du arbetar nära dina kollegor och därmed har stöd nära till hands.
För att kunna bevaka och hantera flera ärenden samtidigt behöver du vara strukturerad och kunna arbeta metodiskt. Det ställer även krav på att du snabbt kan analysera information för att bestämma nästa steg och att du har förmåga att slutföra och dokumentera det arbete du påbörjat. Du som person präglas av förnuft, ansvarskänsla och noggrannhet. Vi ser gärna att du är nyfiken och utåtriktad med ett gott humör.
Vad erbjuder vi?
Vi erbjuder möjligheten att få känna på hur det är att arbeta i ett internationellt företag. Möjlighet till sommarjobb finns. Arbetsuppgifterna vi erbjuder är enklare administrativa uppgifter och kan t.ex. vara;
- att ta hand om olika inkommande dokument och registrera dessa på rätt sätt i vårt affärssystem.
- att besvara inkommande mail och samtal samt registrera detta i vårt affärssystem.
Att arbeta hos Atradius Collections
Att arbeta hos Atradius innebär ett jobb i en dynamisk, inspirerande och internationell miljö. Utvecklingsmöjligheterna är goda och karriärmöjligheterna många, både i Sverige eller i något av de 29 länder där Atradius Collections är representerade. På Stockholmskontoret är vi tillsammans med Atradius Kreditförsäkring ca 35 personer.
Ansökan
Vi ser fram emot att få din ansökan, med rubriken ”Student”, och CV på svenska via Cahit.Kayhan@atradius.com så snart som möjligt.
Önskar du mer information kontakta Cahit Kayhan på 08 – 566 221 31.
Atradius
Atradius är ledande i Sverige inom kundkreditförsäkring och garantier samt erbjuder inkassoverksamhet. Vi har mer än 90 års erfarenhet och har kontor i centrala Stockholm. Vi skyddar företag från risken att inte få betalt vid försäljning på kredit. Våra lösningar stödjer tillväxt, förenklar kredithantering och minskar kreditkostnaderna. Våra kunder är allt från stora till små företag i alla branscher. Atradius är ett globalt kreditförsäkringsbolag med över 3.700 anställda i mer än 50 länder och ägs av försäkringskoncernen Grupo Catalana Occidente.
Mer information finns att ta del av på våra hemsidor www.atradius.com och www.atradius.se, https://atradiuscollections.com/se/
Open Application - Associate Collector
If you have the relevant experience as outlined below and would like to be considered for any future Associate Collector vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work. Please send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.
Please note that we do not accept speculative applications from recruitment agencies.
Office Location
Please, check out our office locations on our website.
Job description
As an Associate Collector, you will be responsible for the recovery of monies owed to clients in respect of credit insured transactions, bonds and of uninsured debts placed for collections.
In this position your key responsibilities are:
- Managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
- Contacting debtors by telephone in order to successfully collect on the debt that they owe.
- Making follow-up communications a priority to ensure that customers keep their commitments.
- Owning and maintaining the day to day relationship with client, debtors and 3rd parties alongside direct debt chasing including negotiation over recommended action
- Managing case value of EUR 10,000 or below.
- Improvement of collection processes and results; reduce time to collection; decrease operating expense and/or Schedules reminder calls or escalates process; including a final notification that outlines next step if payment is not received.
- To assess the cost effectiveness of taking legal action and prepare suitable cases for transfer to the in house legal team or external parties
- Respond to standard customer queries in a timely manner
In addition to the relevant experience in debt collections preferably within the business to business environment, the ideal candidate will have the following skill profile:
- Good understanding and ability to work in a matrix driven cross functional environment.
- Excellent communication skills, both written and verbal in English. Other languages will also be advantageous.
- Ability to multitask, communicating with debtors / customers and updating systems at the same time.
- Strong customer focus
- Ability to prioritise daily caseload and schedule tasks for completion as appropriate
- Sound judgment and ability to assess cost effectiveness of actions
- Ability to assess the situation and identify key factors
- Drive, ability to work well under pressure, prioritise and achieve deadlines.
- Self starter, motivated and flexible in approach.
- Co-operates with others to achieve the goals of the team
- Learns quickly and takes responsibility for own development
- Good organisational and time-management skills
What we offer:
- A dynamic, international and challenging work environment
- Training and Support to reach your full potential including the opportunity for continuous professional development
- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.
Open Application - Client Relations Advisor
If you have the relevant experience as outlined below and would like to be considered for any future Client Relations Advisor vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work. Please, send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.
Please note that we do not accept speculative applications from recruitment agencies.
Office Location
Please, check out our office locations on our website.
Job description
As a Client Relations Advisor, you will be the first point of contact for the customer and will be actively involved in the management of customer portfolios. You will be responsible for revenue generation, risk management and will act as a key customer interface for the Company.
In this position your key accountabilities will be to:
- Manage and co- ordinate customer enquiries in a proactive way to ensure the customer is supported and informed on all aspects of policy experience.
- Support the delivery of the customer satisfaction programme. Improving customer satisfaction through the utilisation of and cooperation with the functional departments within Atradius
- Supporting the Atradius Credit Insurance Commercial team(s) in the understanding of Atradius Collections service capabilities and to monitor the delivery process.
- Providing support to Broker Relationships in cooperation with Atradius Credit Insurance within the location.
- Maintain accurate records of all pricings, sales, and activity reports submitted.
- Play an active role in the Complaint Handling Processes with Atradius Credit Insurance and ensure adequate and timely response levels and use inputs to drive structural improvements.
- Develop and maintain a meaningful long term partnership with Atradius Credit Insurance Key Stakeholders within the local offices to enhance customer satisfaction and improve service delivery.
- Identify and follow up on business opportunities
- Applies underwriting principles and procedures to support the customers’ business
You will have a proven track record in building and maintaining key client relationships and an aptitude for identifying and understanding your clients’ business processes and requirements. You will play a key part in an international team where you will exchange knowledge and find support from each other.
In addition to the relevant experience and commercial knowledge, the ideal candidate will have the following skill profile:
- Good understanding and ability to work in a matrix driven cross functional environment.
- Excellent communication skills, both written and verbal in English other languages will also be advantageous.
- Ability to understand business objectives and translate them into technical requirements and solutions.
- Good organisational and time-management skills
- Ability to interpret and draw relevant insights from various resources and methodologies.
- Enjoys working independently and as part of a team.
What we offer:
- A dynamic, international and challenging work environment
- Training and Support to reach your full potential including the opportunity for continuous professional development
- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.
Open Application - Sales Manager
If you have the relevant experience as outlined below and would like to be considered for any future Sales Manager vacancy’s we may have, send us a copy of your CV and cover letter, including your salary expectations and locations in which you are eligible to work. Please send these details to AtradiusCollectionsCareers@atradius.com with the vacancy you are applying for in the subject line.
Please note that we do not accept speculative applications from recruitment agencies.
Office Location
Please, check out our office locations on our website.
Job description
Within this dynamic, results driven and international learning environment we always look for Sales Managers to join the Atradius Collections Commercial Team in various locations. As a Sales Manager, you will be responsible for acquiring, developing and maintaining of new and existing accounts.
In this position your key accountabilities will be to:
- Assist with the identification of opportunities with existing Insured and key account customers.
- Support the Atradius Credit Insurance Commercial teams and their clients in the understanding of Atradius Collections service capabilities.
- Establish and maintain working relationships with prospective Key accounts and Channel accounts
- Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
- Pursue and Close Sales and ensure attainment of company sales goals and profitability.
- Prepare action plans and discuss with Country Manager for effective search of sales leads and prospects. Administering accounts and writing reports, e.g. Opportunity Plans.
- Propose, present and discuss solutions with all levels within key account business.
- Support Broker Relationships and their clients in cooperation with Atradius Credit Insurance.
- On an ad-hoc basis be required to present to and visit both Atradius Credit Insurance Customers as well as Intermediaries and Brokers
- Communicate new product / service developments to key client base.
- Be actively involved in prospecting network events.
- Provide timely feedback to senior management regarding performance
In addition to the relevant experience and commercial knowledge, the ideal candidate will have the following skill profile:
- Good understanding and ability to work in a matrix driven cross functional environment.
- Good understanding about clients’ market and competitors' products
- Good negotiation skills and persuasiveness
- Ability to understand business objectives and translate them into technical requirements and solutions.
- Confidence presenting to large groups of people
- Excellent communication skills, both written and verbal in English other languages will also be advantageous.
- Good organisational and time-management skills
- To be self-motivated, able to work from own initiative and also able to work as part of a team
- Excellent networking skills and desire to attend regular networking events
- Fluent English speaker. Other languages are advantageous
What we offer:
- A dynamic, international and challenging work environment
- Training and Support to reach your full potential including the opportunity for continuous professional development
- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.
